FAQs

Find answers to all of your questions about our brands and website here.

Questions About Your Order

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Postage and Packaging
We currently have two rates of postage;

UK Standard Rate – £3.75*

UK Next Day – £8.95*

EU Standard Rate – £15.75*

If you require postage to any other part of the world please contact us before ordering. Please contact us before placing bulk orders as we may be able to offer postage discounts.

All of our products are securely packaged and are sent through highly rated and trusted carriers/couriers. We do not necessarily use the same carrier/courier for all of our deliveries.

*Please note that our postal prices are accurate at time of publishing but are subject to change without prior notification.

How do I contact Earthy Roots?
Please contact Earthy Roots using any of the options from our online contact page.
How can I pay for my goods?
You can pay for your goods using any credit or debit card through our online checkout and payment system ‘stripe’.

Or

You can use PayPal if you prefer.

Questions About Earthy Roots

What is Earthy Roots?
Earthy Roots is a growing locally owned business with a focus on sustainability. Currently beehives are located at three separate apiaries meaning we can produce a variety of honey for sale with different floral notes.

Earthy Roots produces honey and beeswax from our own apiaries which are among the products available for sale through our online shop. In Addition to selling honey, we also create natural lip balms, muscle rubs, beard oils and a range of gifts.

Why Beekeeping?
We have been beekeeping for nearly ten years it is a fulfilling yet unpredictable hobby. It has been a truly unique experience allowing us to understand nature from a new perspective. Opening our eyes to the importance of bees and how many crops rely on the humble insect.

It all started by a chance meeting with a lovely couple who kept bees. They taught me how to inspect a hive and how to maintain the equipment. They educated me in bee husbandry, looking out for disease and monitoring the development of a colony. Sadly they both passed away donating all of their equipment and knowledge. This humble beginning has now developed into Earthy Roots Ltd.

Where are your bees?
Our bees are currently located at three sites across Cambridgeshire. We have two sites just outside Peterborough, the Glatton Apiary and the Water Newton Apiary. Our third site is located west of Huntingdon near Molesworth, the Old Weston Apiary. To find out more check out the about Bees page.
What do your bees feed on?
Our bees feed on a range of flora, there are two main variables; the site of the apiary and the time of year.


Water Newton

The Water Newton Apiary main nectar flow comes from wildflowers and trees around the local area which includes Ferry Meadows part of Nene Park.


Glatton

Around Glatton the main nectar flow comes from oil seed rape which flowers early in the season. Following this, the nectar flow comes from blackberries, thistles and clover as well as wild flowers and trees within the surrounding area.


Old Weston

At Old Weston Apiary our bees forage from a range of vegetable and fruit plants from raspberries to pumpkins. The garden farm also grows many companion plants which encourage different types of pollinators including marigolds and borage.

Questions About Bees & Honey

Why buy local unpasteurised honey?
We produce honey which hasn’t been heated past pasteurisation temperature.

Our honey is as natural as it gets.

Frames filled with golden honey are harvested straight from the hives then the thin layer of beeswax holding the honey in is removed using a knife.

The frames with the honey now free flowing are then placed within a honey extractor and are spun removing the honey.

After a period of time the honey settles to the bottom of the extractor. The honey is then filtered to remove any debris such as beeswax. Whilst ensuring the natural grains of pollen remain.

Why had my honey crystallised?
All honey will eventually crystallise. This is how you know it hasn’t been pasteurised. (the process which breaks down the enzymes that enable crystallisation) The type of crystallisation and the time it takes to do so will vary depending on the type of flowers the bees have collected nectar from.

If you wish to make your crystallised honey runny all you need to do is place it in a bowl of warm water. Wait a little while and enjoy.

Or if you prefer a honey with a silky smooth texture try our soft set honey.

How can I make my honey runny?
If you wish to make your crystallised honey runny all you need to do is place it in a bowl of warm water. Wait a little while and enjoy.

Some people will place their jar on a warm radiator. The natural goodness of honey will be preserved at lower temperatures.

What are the bubbles on top of the honey?
During the filtering process air can get into the honey and once in jars this air will rise to the top. As the air rises to the top it will bring with it bits of pollen found in honey. Why not just give it a try as honey foam is very tasty!
How should I store my honey?
Honey should be stored in a cool dark cupboard at room temperature. Honey does not need to be stored in the fridge. The cold temperature will speed up the rate of crystallisation.
Do you sell honey in bulk?
Currently we do not sell our locally produced honey in large bulk/wholesale quantities. Although we do supply local shops with honey for sale in small batches.

If you want to buy any of our world honey ranges in large quantities please get in touch with your requirements.

Please contact Earthy Roots using any of the options from our online contact page for further information.

What do I do if I find a swarm of bees?
If you find a swarm contact Earthy Roots using any of the options from our online contact page.
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